Conduent Transaction Quality Associate I, Service Delivery in Richardson, Texas

Transaction Quality Associate I, Service Delivery


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


  • Responsible for providing support to business operations such as front end, image & data capture, and / or document / transaction content management. Provides administrative support to business operations by performing processing tasks such as data entry and scanning, or similar activities.

  • Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.

  • Responsible for the quality of the transaction processing function. The role performs audits, determines root causes of errors or missed SLA's and takes corrective actions. May include being part of process, system or resource improvement initiatives.



  • Acquires basic skills to perform routine tasks.

  • Completes work with limited autonomy.

  • Works with either close supervision or under clearly defined procedures.

  • Entry level job with little or no prior relevant work experience


  • Entry Level with little or no prior work experience

  • Acquires basic skills to perform routine tasks

  • Work is routine and requires minimal problem resolution

  • Completes work with limited autonomy

  • Works with either close supervision or under clearly defined procedures

Primary Responsibilities:

  • Conducts audits and reviews/analyzes data and documentation

  • Uses the organization's resources to enhance customer satisfaction

  • Evaluates improvements to various systems

  • Ensures that data and information are sufficiently accurate and reliable

  • Uses quality monitoring data management system to compile and track performance at team and individual level.

  • Provides actionable data to various internal support groups as needed.

  • Prepares and analyzes internal and external quality reports for management staff review.

  • All other duties as assigned

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Service Delivery Transaction Processing

Primary Location United States-TX-Richardson

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18033401