Thermo Fisher Scientific Sr. Site Specialist - Remote, CA in San Diego, California

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

As a Sr. Site Specialist you will serve as a liaison between Thermo Fisher and the customer. You’ll utilize your excellent customer service skills to establish and foster positive customer relationships. You will provide dedicated service at the customer’s facility which may include order entry, order management, stockroom services and material handling. You must possess the ability to accept increased levels of responsibility which include operating customer systems, non-Thermo Fisher Scientific mainframe systems and execute 3rd party and agent buys.

What will you do?

  • Independently makes decisions and utilizes available resources to meet customer requirements, which includes proficiency in Fisher Scientific mainframe systems, Fisher Scientific procedures, customer procedures, stockroom and material handling.

  • Utilizes advanced systems or performs the functions stated below:

  • Operates Fisher Scientific Requisition & Inventory Management System (RIMS), Fisher Scientific Internet

  • Operates SAP, eScout, PeopleSoft, Arriba and other customer systems

  • Executes 3rd party buys

  • Executes Agent buys

  • Displays a high level of confidentiality for both customer and Fisher.

  • Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met.

  • Communicates with direct supervisor any customer issues or potential problems

  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times

  • Attend required training sessions (travel included).

  • Produce metrics.

  • Participates in projects and performs other duties as assigned. Example 3

How will you get here?

Education

HS diploma or equivalent.

BS/BA degree preferred.

Experience

  • 1-5 years customer service experience.

Knowledge, Skills, Abilities

  • Proficient PC Knowledge, Windows based, MS Office.

  • Ability to create and foster positive customer relationships.

  • Proficient verbal and written communication skills.

  • Proficient computer skills/Microsoft office.

  • Ability to work overtime.

  • Ability to lift up to 50 lbs.

  • Ability to read, write, and speak English.

  • Must have reliable transportation

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.