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Sutter Health Home Health Clerical Referral Specialist (San Francisco) in San Francisco, California

Position Overview:

This position serves as the clerical support to the regional home health referral management team. This position assists the Clinical Referral Specialist and Home Health Administrator in ensuring the effective communication between referral management staff, referring physicians, facilities,hospital liaisons, skilled nursing facilities, patients, families, home health, AIM and hospice staff across SCAH offices, patient care liaisons, and other referral sources. The Referral Specialist assists in managing the inbound and outbound phone calls and documenting and processing home care referrals in the EMR system and supporting hospital liaisons. The Referral Specialist assists with scheduling start of care visits with patients and families, per business needs. Maintains regular communication with home care teams regarding new referrals, and supports statistics and reporting functions. Consistently utilizes and promotes use of excellent customer service skills.

The Referral Specialist reports directly to the Home Health Administrator.

Qualifications:

Education:

High school diploma or equivalent with successful completed course work or equivalent experience in medical terminology &/or working in healthcare environments.

Experience:

  • Minimum of two years experience working in a health care environment required.

  • Customer service background via telephonic communications required.

  • Proven customer relations and phone etiquette abilities required.

  • Clerical and computer skills required including experience with office machines and a working knowledge of phone and filing systems.

Skills and Knowledge:

  • Knowledge of basic Medical Terminology preferred.

  • Familiarity with ICD-10 coding preferred but not essential.

  • Able to operate copy machines, fax machines, basic computer programs, word processing and e-mail. Familiarity with Excel preferred.

  • Excellent communication skills, written and verbal English skills required.

  • Ability to professionally handle confidential information, comply with HIPPA regulations and maintain workflow systems required.

  • Must be able to demonstrate proficiency (after training and introductory period) in efficient use of electronic medical record systems.

  • Strong data entry and general computer skills required. This position maintains a 5% or less data entry error.

  • Must be able to flex with the increased workflow when census is higher and recognize urgency of each task.

  • Must be able to communicate effectively, to perform multiple tasks effectively and efficiently, to work with minimal supervision, to react to change productively and to handle other essential tasks as assigned.

  • Must be able to hear, read, write and speak clearly to effectively communicate with department staff, other employees and community, and carryout essential functions.

  • Must be able to handle sensitive issues, conflict with or among others, respectively direct and reinforce staff efforts; effectively plan and organize and prioritize work, and to effectively solve unique problems as they arise or identify when to consult supervisor.

  • Must be able to deal with a challenging work environment from time demands and conflicting priorities. Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.

  • At orientation and annually thereafter, must be able to meet core competencies for position and area of specialty, as appropriate.

  • Must be able to work weekends and holidays per the business needs.

Organization: Sutter Care at Home

Employee Status: Regular

Benefits: No

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Varied Days

Weekend Requirements: One Weekend a Month

Schedule: Per Diem

Hrs Per 2wk Pay Period: per diem

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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