Amazon Web Services Senior Customer Research Manager in Seattle, Washington
AWS is looking for a product focused Customer Research Manager to execute primary research and deliver insights and guidance to support strategic decision making. This position is full-time, based in Seattle.
This research manager will be tasked with helping senior product leadership and product marketers get the data they need to understand customer needs and competitive landscape in order to inform product roadmaps and marketing strategies.
The role will require raising the bar to ensure the highest standards are met across diverse research objectives and methodologies. This will require working proactively and collaboratively with stakeholders to define and execute research projects. This position will own a portfolio of product related key metric tracking programs and strategic ad-hoc research initiatives, as well as crafting the roadmaps for future product research efforts. We want a researcher who will champion customer and market insights in driving product strategy, working proactively to guide the organization on how best to leverage primary research.
The successful candidate will be a self-starter, with strong attention to detail, vocally self-critical, with an ability to work in a fast-paced, high-growth, and ever-changing environment. This role will need to assimilate data and hone in on key insights that drive business recommendations. She/he recognizes that the true measure of success is based on the business impact.
Design research instruments (surveys, discussion guides) and sampling techniques to gather data with the highest standards
Work collaboratively with the marketing analytics and business intelligence team to ensure high quality and maximized impact
Build and manage an ecosystem of research partners to support research initiatives
Analyze primary research results to foster insights and strategic guidance
Identify opportunities to combine disparate data sources to uncover new insight
Distill and communicate complex insights and strategic guidance in written narratives
Consult with diverse internal stakeholders on how to leverage research and maximize return on research investments
7+ years of quantitative and qualitative market research and analytics experience in a technology company
Bachelors or advanced degree in business, mathematics, or the sciences
Experience in both qualitative and quantitative research techniques
Exceptional written communication skills, especially in story-telling
Expert-level project management competencies
Excellent critical-thinking and problem-solving skills
BA/BS in relevant education
A natural curiosity and desire to learn
Prior involvement in product focused research
Expertise in business-to-business (B2B) and technology
Experience in international research
Experience in both client and vendor-side positions
Analytical skills with experience in statistical modeling
Advanced and relevant education
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
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CompanyAmazon Web Services, Inc.
Position CategoryMarketing & PR
Company/Location (search) : Country (Full Name)United States