Eaton Corporation Sales Support Supervisor in Syracuse, New York

Eaton’s Ephesus Sports Lighting division is currently seeking a Sales Support Supervisor to join our team. This position is based at our Syracuse, NY facility.

The Sales Support Supervisor is responsible for leading the support team, overseeing all customer and sales support matters, quotation generation, proposal development, driving revenue from key strategic relationships, lead generation and supporting/leveraging resources within the Eaton sales channel. In this role, you will drive efficiencies around process development, tool development and efficient utilization of resources while creating an internal sales culture - building excitement and employee motivation surrounding lead and sales revenue generation with our sales channel partners including agents, Business Development Managers and distributor partners.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

  • You will oversee all sales support matters for the Ephesus Lighting business while providing leadership and development to team of sales support representatives

  • You will support new product and technology strategies while developing cutting edge system design for connected (IoT) systems using the latest processes and tools

  • You will work with business development managers, strategic sales manager, and project management teams to coordinate and procure key proposal responses, sales quotations, order entries, purchase orders, installation drawings, photometric calculations and other information related to multiple ongoing projects

  • You will support agent engagement for Ephesus Lighting across the broader Eaton sales force and be a key liaison to various strategic national accounts

  • You will be responsible for supporting a growing level of post-sale activity with end users, working closely with the Client Services Manager on customer/product issues

  • You will support team of six Business Development Manager, contributing to team effort by creating and maintaining a positive and productive work environment, develop and motivate direct reports

  • You will attend pre-sale customer facing meetings as part of the proposal process to understand specifications and client requirements and ensure overall customer satisfaction throughout the entire pre-sale and post-sale process

  • You will coordinate customer service efforts to ensure timely resolution of order entry issues and utilize reporting and other resources to identify and resolve order issues as well as ensuring workload balance across team

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Qualifications

Required (Basic) Qualifications:

  • Bachelor’s Degree from an accredited institution

  • Minimum of three (3) years of sales (inside or outside) experience

  • Relocation assistance is not available for this position. Only candidates currently located within a 50 mile radius of Syracuse, NY will be considered.

  • Must be legally authorized to work in the United States without company sponsorship.

Preferred Qualifications:

  • Bachelor’s Degree in Marketing or Business Administration from an accredited institution

  • Five (5) years of experience in sales and/or customer support

  • Prior experience leading a team of direct reports

  • Knowledge of the lighting industry and lighting technology

  • Strong technical aptitude (IoT focus)

  • Prior experience with Microsoft Office and SAP

Position Success Criteria:

  • Ability to travel up to 10% of the time

  • Ability to effectively interact with cross-functional teams across the Ephesus division

  • Ability to demonstrate excellent communication skills – both written and verbal

  • Ability to prioritize multiple tasks

  • Ability to define problems, collect data, establish facts, identify trends, and draw valid conclusions

  • Ability to build effective and collaborative relationships within and across various departments

  • Ability to demonstrate strong attention to detail and accuracy

About Ephesus Sports Lighting:

Eaton's Lighting Division is an industry-leading manufacturer of lighting products for commercial, industrial, residential, utility and retail markets. We are at the forefront in transforming the lighting industry and setting an unmatched standard for innovation and reliability. No one will do more to empower customers with the innovations, technology and resources they need to meet the challenges of the future. Eaton’s Ephesus Lighting designs and manufactures high-output LED lighting and control solutions for challenging applications in the industrial and sporting markets. Ephesus is focused on innovating advanced LED solutions that will enrich and illuminate the world by creating brighter, more vibrant and more sustainable environments. Recent successes include NFL stadiums (Arizona Cardinals, Minnesota Vikings, Miami Dolphins, Atlanta Falcons), MLB stadiums (Texas Rangers), NBA arenas (Miami Heat) and NHL arenas (Nashville Predators, Ottawa Senators) as well as a wide variety of collegiate, municipal and industrial installation.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico

Organization: EPG LD Lighting Division

Job Level: Team Leader/Supervisor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.