Citi AML Production Application Services Senior Analyst in Tampa, Florida
Primary Location: United States,Florida,Tampa
Education: Bachelor's Degree
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18015084
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Citigroup is obliged to monitor the multitude of transactions passing through it’s systems as part of its efforts towards Anti-money laundering (AML). Citi has 3 Regional Hubs that are centers of Excellence within the business for providing AML surveillance for these transactions. Each Hub uses a number of key systems that manage the generation and disposition of alerts for suspicious activities, and these systems require support from our technology function. The role will help in managing and supporting the systems within the Hub Operations whilst working closely with both our Technology colleagues and with the Global AML Production Application Services Manager to follow the relevant procedures and processes.
Production Application Services Process
Act as interface with internal customers, supported business sectors, as well as with the Technology organization in support of the Production Application Services processes.
Act as Subject Matter Expert for specific PAS processes, by assuming key responsibility and providing professional expertise, including cooperation with all relevant internal and external stake holders,
Manage the process for advising and escalating on any prolonged or major issues identified.
Stay informed and communicate recommendations for new policies and procedures to maintain efficiencies in system management.
Manage the process to develop and maintain appropriate support procedures and Service Level Agreements (SLA) that are compliant with federal, state and corporate guidelines.
Maintain appropriate control methods for the business units to request changes.
Manage the other ancillary and administrative processes required.
Knowledge / Experience:
5 + years related experience in a Production Application Services or project management role
College Degree, or 5 years equivalent work experience
Demonstrate effective communication skills
Demonstrate the ability to communicate effectively to different audiences.
Ability to communicate, educate and support a large user base.
Adapts and works well with diverse individuals.
Ability to maintain lasting business relationships.
Motivates others to achieve performance goals.
Ability to embrace change
Strong user of Microsoft Office suite of products. (5+ years)
Strong analytical and organizational skills.
Ability to multi-task & appropriately prioritize tasks.
Excellent written and verbal communication skills
Ability to query (SQL) and understand database schemas (Oracle, SQL Server, etc.)
Logical minded person who can understand complex issues & think about them with precision.
Strong critical thinking skills.
Detail oriented, organized and analytical.
Ability to learn quickly about a new business process.
Banking / Finance / Business background
Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)