Citi Sr. Business Lead Analyst - Client Relationship Management in Warren Township, New Jersey

  • Primary Location: United States,New Jersey,Warren

  • Other Location: United States,New Jersey,Jersey City

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18074871


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explain what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Job Summary:

A Senior Business Analyst position is available within ISG Client technology to manage/support functionalities being developed using Oracle tools (Siebel CRM) and Microsoft technologies for the Sales to Fulfillment 2-day onboarding platform supporting TTS and Securities Services business. The position requires defining, analyzing and documenting requirements to fulfill business needs. Knowledge in Sales, Marketing, Implementations and Operations workflow processes required. Knowledge in Lead Management and Revenue Realization modeling applications is a plus. The position requires an understanding of Citi’s corporate banking, treasury management, investor services, issuer services products and services. Strong communication skills (both oral and written) with all levels of management required.

Job Description:

The CRM team is working on a platform to adapt to the 2-day onboarding enrich user experience for Sales, Products, Implementations and Operational teams globally. A Senior Business Analyst position is available to support the global rollout of these critical initiatives for TTS and Securities Services business into the platform. The candidate will be required to coordinate the functional enhancements in supporting the current users and rolling out existing functionalities to new users. The position will require working directly with the Business, development (onsite / offshore team members) and regional partners to coordinate the rollout. The candidate needs to lead and coordinate with business analysts within the team. The position will require interaction with global teams and needs to be based in NJ to interact with the development team and also participate in regular meeting with clients in NY.

Responsibilities :

  • Ability to translate business requirements into clear, concise process design specifications

  • Knowledge of Sales, Products, Implementations and Operations workflow processes is required

  • Excellent knowledge in UX design and User experience features

Interact with Business Users globally

  • Understand various regional nuances and align with global processes

  • Define user experience requirements and detail Use Cases

Interact with CRM Technology team

  • Define test cases

  • Validate test results

  • Collaborate & define functional solutions for required user-level/process-level enhancements

  • Document User Training material

  • Communicate effectively with business to translate the business requirements into functional requirements

  • Excellent functional, analytical, interpersonal and communication skills


Job Skills/Qualifications:

  • Minimum 10 years’ working experience out of which minimum of 7 years’ experience within Banking & Financial Services industry in Business Analysis

  • Knowledge of corporate products/capabilities is required

  • Excellent oral & written communication skills: Clear, Concise, Direct & Timely communication

  • Experience in Business Process analysis & Workflows

  • Ability to effectively interact with many stakeholders globally and handle multiple tracks concurrently

  • Ability to work independently with minimal supervision – A self-starter & quick learner

  • Ability to lead analysis tracks and deliverables to the closure through proactive follow-ups and timely reporting

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.