J&J Family of Companies Pricing Resolution Specialist in Warsaw, Indiana

Johnson & Johnson Medical Devices Companies (JJMDC), a member of Johnson & Johnson's Family of Companies, is recruiting for a Pricing Resolution Specialist to be located in either Somerville, NJ, Raynham, MA, West Chester, PA or Warsaw, IN.

Johnson & Johnson Medical Devices Companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of Johnson & Johnson Medical Devices contains key surgical platforms such as Wound Closure, Orthopedics, Open and Minimally Invasive Stapling, Energy, Biosurgery, Aesthetics, ENT, and Cardiovascular surgical products. As the most comprehensive devices business in the world, Johnson & Johnson Medical Devices (MD) is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands. The business is expected to experience solid growth over the next 5 to 7 years.

Contracting is responsible for the development and execution of contract strategy and execution for customers within the JJMD Strategic Customer Group (SCG). Contracting includes the development and delivery of Contracting Strategies (contracting options / parameters by customer segment), Deal Desk (single point of contact, rapid response hub for developing contracts), Customer Analytics (preparation of customer-ready analytics and materials for the field to support customer updates and negotiations), Contract Administration (Contract executing, loading and tracking compliance) and CPC governance (rules and processes for approving deal exceptions). The Contracting group works in close collaboration with the field to put together the most appropriate offering (products, pricing, solutions and T&Cs) for the customer as possible while still supporting the objectives and strategies of the business.contract.

The Pricing Resolution Specialist will work with Field Sales and Contracting to review and process Price Overrides (also known as Price Exceptions) on a daily basis and will manage the requests as they are received via the Price Exception mailbox, reviewing requests for accuracy, reclassifying requests based on review, tracking requests and outcomes, and developing metrics for Senior Management. In addition to this primary role, the Pricing Resolution Specialist is responsible for interacting and coordinating activities with other areas within Contract Admin and Customer Service as needed.


  • The Pricing Resolution Specialist is responsible for conducting Price Override reviews.

  • Create Price Override metrics in order to analyze requests received and provide recommendations to leadership.

  • Work with Field Sales and Contracting to review Price Exceptions. Manage Price Exception mailbox, review requests for accuracy, reclassify requests based on review, track requests and outcomes, develop metrics for Senior Management.

  • Escalate as appropriate and ensure adherence to processes in place to handle exceptions.

  • Support overflow work for credit and rebill team members.

  • Pro-actively identify areas of disconnect / process failure and work with the Senior Compliance and Payment Manager, Deal Desk Managers and Field

  • Ability to form strong, trust-based relationships with Account Management, Franchises, Deal Desk Managers and Contract Strategy

  • Drive to understand the JJMD products and offerings, strategies and business objectives

Key Competencies/Skills/Requirements

Business Knowledge:

  • Business Processes, Policies and Strategic Objectives

  • Market Place and Customer Knowledge

  • Strategic Thinking

  • Fact-based and analytical


  • Listening & Asserting

  • Collaborative

  • Strong verbal skills

  • Clear, concise written communications

Continuous Learning:

  • Feedback and Self-Awareness

  • Development Plan and Career Management

Pricing and Contracting:

  • Understanding of the JJMD contracting strategies and contracting continuum

  • Understanding the JJMD contracting systems

Mentors and Coaches Others:

  • Depth in a coaching / development in new ways of working in a team environment


  • Collaborative with other stakeholders

  • Strong, fact-based influencing and negotiation skills

  • Strong conflict management skills

Problem Solving/Decision Making:

  • Ability to disaggregate a problem in components and root causes

  • Sound judgment and strong pattern recognition

  • Solutions-oriented with a bias towards action


  • A degree in Business, Finance, or Sales & Marketing is preferred

  • A minimum of 1 year of experience in Contracting, Quoting, Pricing or related business experience is required

  • Strong organizational skills, time management skills and ability to self-manage in a complex/time sensitive environment

  • Ability to work well in a cross-functional environment and build support across a complex set of stakeholders is required

  • Ability to influence and align complex groups of stakeholders towards overall business objectives is required

  • Strong level of ownership and drive for meeting / exceeding expectations

  • Ability to drive adherence to protocols and business rules

  • Experience with sales teams, contracting needs and leadership mindsets preferred

  • Comfort working remotely with multiple lines of business required

  • Proficiency in MS Excel including pivot tables, vlookups and standard functions is required

  • Proficiency in MS Word including track changes and doc compare is required

  • Familiarity with Access for manipulating large sets of data preferred

  • Familiarity with PowerPoint preferred

  • Domestic travel is required up to 10% of the time

  • The position will be located in either Somerville, NJ; Raynhman, MA; West Chester, Pennsylvania or Warsaw, Indiana.

Primary Location

United States-Indiana-Warsaw

Other Locations

United States-Massachusetts-Raynham, United States-New Jersey-Somerville, United States-Pennsylvania-West Chester


Johnson & Johnson HCS Inc. (6077)

Job Function


Requisition ID