Geisinger Health System Patient Access Representative - Otolaryngology in WILKES BARRE, Pennsylvania

JOB TITLE: Patient Access Representative

LOCATION: Geisinger Specialty Clinic (1010 E Mtn Dr WB)

DEPARTMENT: Otolaryngology

WORK SCHEDULE: Days

WORK TYPE: Full time

JOB SUMMARY:

Responsible for front line office support to the ENT department. Coordinates and performs front line office activities in an effective and efficient manner for the department.

Directly accountable to the Clinic Coordinator.

COMPETENCIES AND SKILLS:

Demonstrated competence in written, oral and electronic communication skills (intermediate

typing, keyboarding, and computer skills).

Demonstrated advanced knowledge of medical terminology, insurance referral and

pre-certification processes, coding, EPIC applications, IDX, and SMS.

Demonstrated office skills; proficient at electronic scanning.

Demonstrated ability to work independently, set priorities, multi-task, and provide

problem resolution.

Demonstrated customer service skills.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED and minimum six months KAP experience required.

Successful completion of Key Access Personnel (KAP) training during orientation period.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER WYOMING VALLEY MEDICAL CENTER: (GWV), located in Wilkes-Barre, Pa., is an acute care hospital that is licensed for 274 beds, and houses the only Level II Trauma center in Luzerne County. The campus includes the Frank M. and Dorothea Henry Cancer Center, The Richard and Marion Pearsall Heart Hospital, the Janet Weis Children’s Hospital Pediatric Unit, a transplant program and the Brain & Spine Tumor Institute. Geisinger South Wilkes-Barre is GWV’s ambulatory campus.

ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org , or connect with us on Facebook at http://www.facebook.com/geisingerhealth , Instagram at https://www.instagram.com/geisingerhealth/ , LinkedIn at https://www.linkedin.com and Twitter at http://www.twitter.com/geisingerhealth .

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.