Xanterra Leisure Holding, LLC Front Desk Agent in WILLIAMS, Arizona

This is a Full Time Guest Service Agent position here at the Grand Canyon Railway. Guest registration, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.

  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Follow established Xanterra’s GCR front desk procedures in carrying out assigned duties.

  • Register guests in a prompt, efficient and courteous manner.

  • Within 30 days of employment, become proficient in Opera for Hotel registration, all while following all Money Handling Policies and Procedures.

  • Handle guest accounts properly including posting of charges, and collection of payment.

  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.

  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of GCR and Grand Canyon National Park to guests inquires.

  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.

  • Using proper phone etiquette, answer incoming calls, attending to guest needs quickly and efficiently.

  • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.

  • Work with Bell staff to assist guests with requests as needed.

  • Adhere to all Xanterra GCR lost and found procedures.

  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.

  • Ability to shift priorities and duties as directed by supervisor.

  • Other duties as assigned

  • Must be flexible and available to work split-shifts, nights, weekends and holidays; and call-outs.

  • Ability to work in a fast paced environment

  • Ability to multi task efficiently and maintain composure when under pressure

  • Must obtain organizational skills while being efficient, thorough & develop individual system for budgeting time

  • Guest orientated /flexible/team player.

  • Previous guest service work experience.

  • Ability to professionally and courteously interact with a broad cross-section of diverse guests.

  • Experience with computers and Windows type software.

  • Ability to properly handle cash and credit cards.

  • Good verbal communication skills

Requisition ID: 2018-15702

External Company Name: Xanterra Leisure Holding, LLC

External Company URL: www.xanterra.com