Xanterra Leisure Holding, LLC Housekeeping Inspector in WILLIAMS, Arizona

The Housekeeping Inspector is a full time position. Inspects assigned rooms/hotel areas for proper cleanliness and professionally direct housekeepers and public area attendants as to what items need attention, ensuring adherence to Company standards and quality guest service.

  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Inspect daily, entire assigned section (guest rooms, linen rooms, hallways, grounds etc.) to ensure cleanliness, safety and proper condition to meet or exceed departmental and company standards.

  • Assigns re-work to Guest Room Attendants if there are items found to be in non-compliance with standards, communicating in a professional and courteous manner.

  • Perform inventory duties on room amenities, mission linens, supplies and chemicals.

  • Report condition and status of guest rooms to Housekeeping management and Front Desk in an efficient and timely manner.

  • Maintain and uphold all Company policies; assist in the development of assigned employees through training and performance enhancement.

  • Report to Executive Housekeeper on the performance and/or behavior of the employees assigned to the inspector.

  • Must be able to perform duties of Guest Room Attendant and Public Area Attendant.

  • Must be able to perform duties of Bell Staff and Carpet Cleaner position.

  • Control assigned keys, master and guest room keys, and maintain security of all guest rooms, both occupied and unoccupied.

  • Enforce safety regulations, precautions, and information to provide a safe working atmosphere for self and employees assigned.

  • Communicate effectively with Executive Housekeeper, Assistant Housekeeping Manager, Front Desk personnel, Bell Attendant staff, Maintenance and other departments as well as our guests.

  • Maintain a courteous and helpful behavior towards guests and fellow employees. Exercise tact and discretion at all times while on duty.

  • Participate in established programs designed to further professional growth and development.

  • Assume duties of a Guest Room Attendant when necessary, learning to clean rooms within the time frame of Company standards, and able to effectively carry out duties of any assigned inspector shift.

  • Must log in Lost & Found items, call Lost & Found guests, as well as process Lost & Found cases according to Company policy and procedure.

  • Adhere to all safety, risk management and environmental policies when performing tasks, including wearing required personal protective equipment.

  • Other duties as assigned.

  • Ability to use correct telephone etiquette, communicating effectively during Lost and Found phone conversations, and/or guest conversations.

  • Ability to interact with a diverse range of guests and co-workers.

  • Ability to focus on details to adhere to quality standards expected by guests.

  • Must be flexible to work days, evenings, weekends and holidays as scheduled.

  • Must display leadership ability, and the ability to assertively address proper standards and assign re-work to housekeepers, public area attendant, carpet cleaner, etc. in a professional and respectful manner.

Requisition ID: 2018-15706

External Company Name: Xanterra Leisure Holding, LLC

External Company URL: www.xanterra.com