Capital One Interview Logistics Team, Principal Coordinator in Wilmington, North Carolina

Locations: VA - McLean, United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Interview Logistics Team, Principal Coordinator

We are searching for a dynamic and experienced associate to serve as an Interview Logistics Principal Coordinator within the Talent Acquisition organization. As a Principal Coordinator, you have the opportunity to support an operation that delivers the facilitation and scheduling logistical requirements for candidate interviews at Capital One. The ideal candidate will be a great team player, accountable for achieving all business goals while delivering on operational execution for the Interview Logistics team. A strong cultural focus on people, coupled with providing “World-Class” guest experiences within our recruiting areas are critical outcomes for this role. Effective communication and influencing skills, in addition to meticulous attention to detail, will ensure success in this role.

Responsibilities:

  • Provide recruiting support services in accordance with Capital One's recruiting support process, standards and systems

  • Support ad Hoc and Power day scheduling and management for the operation

  • Partner with recruiters to ensure flawless execution of the interviewing process while delivering on operational metrics and objectives

  • Manage confidential files and other privileged information in a professional manner

  • Prepare various materials, reports and files for the administrative and reporting needs of the business

  • Build and maintain relationships with internal clients and hiring managers at all levels

  • Leverage appropriate communication channels that influence and achieve intended outcomes

  • Exhibit a high level of personal ownership, confidentiality and flexibility

  • Ability to quickly and effectively adapt to change

  • Proven problem solving, analytical and decision-making skills

  • Ability to embrace new systems and process enhancements

  • Advanced Outlook and Microsoft Office Skills (Word and Excel)

  • Willingness to work flexible hours due to varying needs within the recruiting organization

  • Handle escalated issues acting as a contact for customers requiring higher level of expertise in order to resolve issues quickly

  • Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency

  • Proactively identify policies and procedures that require modification or review and align to current strategies

  • Ensure compliance to policies and procedures through monitoring and coaching

  • High degree of professionalism and integrity when interacting with all customer contacts

Basic Qualifications:

  • High School Diploma, GED, equivalent certification, or military experience

  • Experience in Microsoft Office

  • A least 1-year experience in Customer Service

Preferred Qualifications:

  • Associates or bachelor’s Degree

  • Experience with Google Suite Applications

  • 1 years of experience with Workday Tracking System

  • 1 year experience in Business or Communications, or Human Resources

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.