FedEx Supply Chain Client Service Liaison in Woonsocket, Rhode Island

Title: Client Service Liaison

Location: United States-Rhode Island-Woonsocket

Job Number: 19777


FedEx Supply Chain


Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the

third-party logistics industry offering a diverse service portfolio that

enables commerce for businesses. With a proven track record of innovation and

operational excellence, FedEx Supply Chain takes a consultative approach to

optimize logistics processes, implement innovative technology and drive

continuous improvement. By leveraging best practices and the world-renowned

FedEx network, FedEx Supply Chain delivers leading solutions that provide

flexibility, enable scalability and improve cost-effectiveness for customers.

Through more than 11,000 employees, 130 operations and 35 million square feet

of warehouse space, FedEx Supply Chain manages nearly 150 million packages and

processes 358 million returns each year. For more information, go to




strong FedEx brand consistently ranked among the world’s most admired and

trusted employers.


top notch leadership team with the experience needed to grow and develop your



open mind for new ideas and creative methods.


strong compensation and benefits package, including health, vision, dental,

401k with a strong match and much more!




Client Service Liaison will develop and maintain a strategic partnership with

an assigned account. They are the main contact for all client interactions and

must apply problem solving techniques and project management methods to

maintain and support the client relationship. Provide analytical support for

the goals and responsibilities of the assigned customer as it relates to

returns processed via the organization. Identify opportunities for account

growth, monitor competitor actions and communicate appropriate responses.

Responsible for developing business plans for assigned account, leading

strategy and implementation of business plan, and completing regular business

reviews with client.

This position will be

responsible for…..

Utilizing proactive account

management strategies, serve as the primary liaison between client and FedEx

Supply Chain to retain existing account.

Maintaining relationships with clients through

an effective conference cycle, monitor deadlines, and identify barriers to


Align with key client executives to identify

goals for customer relationships; develops and implements a comprehensive

strategy for each account through customer specific business plans; function as

a strategic partner to the client

Utilizing strong product knowledge and account

management experience to manage complex issues and resolve customer questions

and concerns

Developing quarterly Business

Reviews including statistical data and presenting it to customers during a wide

audience presentation.


monthly reporting analysis and complete ad hoc reports as requested

Reviewing contracts for service level

performance and conducting random audits of invoicing to verify contract


Identify issues and address concerns by

customers and apply relevant policies to resolve the issue

Developing and conducting webinar or in person

training sessions with internal and external customers


monitor all accounts to identify potential issues within the existing account


Collaborating with Information

Technology teammates to analyze system issues, program requests, assist with

development of scope documents, and coordinate implementation and End User

Acceptance Testing

Review and analyze customer

data to provide forecasting trends. Audit all applicable data available to

ensure product is being processed per customer standard operating procedure

Managing administrative

functions essential to partnerships (reporting, invoicing, etc.); collaborating

with other departments as necessary to ensure proper product setup and

coordinating any client specific special projects

Recommend and lead process improvement projects

and participate in departmental continuous improvement opportunities

Capitalize on opportunities to expand accounts

through additional services and deliverables, also ensuring appropriate billing

Effectively transition new

client relationships as appropriate from the Sales process to the

implementation and account launch process by monitoring timelines, identifying

barriers to success, and effectively communicating deliverables

Continuously build knowledge of current

industry trends, competitive information, and industry/technical knowledge

Performs other duties as assigned


You might be a great

fit if….


Bachelor’s degree in Marketing, Statistics, Communications, Business, or related discipline and 6 years of relevant experience.

In lieu of degree, high school diploma or GED and 8 years of relevant experience.

Two (2) plus years of account management or business to business customer service experience preferred.

Superior written and oral communication skills required, prior experience working with diverse work teams preferred.

Advanced knowledge in all Microsoft Office applications; including Word, Excel, PowerPoint, and Outlook.

Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions

Understanding of business and financial implications of decisions and ability to think strategically and recognize and communicate long-term business opportunities and goals, yet execute and deliver short-term results

Ability to communicate in a professional manner at all times with end users, customers, vendors and teammates, including senior management; ability to manage difficult customer situations, and quickly develop positive, interpersonal relationships at all levels

Develop and manage databases, electronic spreadsheets, word processing and statistical applications. Manipulate, analyze and present data

Skilled in organizing and prioritizing multiple tasks in order to meet deadlines; be detail oriented, possess a high degree of accuracy and work well under pressure.

Ability to work remotely, yet within the customer's facility, while remaining loyal and dutiful to FedEx Supply Chain and it's culture. This requires exceptional communication and relationship skills in order to maintain a positive alliance with both the manager and the rest of the facility with only occasional face to face contact.

Minimal overnight travel expected.

Physical/Cognitive Requirements

With or

without accommodation:

Ability to follow

policies and procedures.

Ability to read,

write and interpret information.

Ability to add,

subtract, multiply and divide.

Ability to use

hands to finger, handle, or feel.

Ability to

sit/walk/stand for up to 10 hours per day.

Ability to

intermittently crawl, squat, climb, twist, bend, stoop, push or pull.

Must possess

visual acuity, i.e., close, distance, and color vision, depth perception and

the ability to adjust focus.

Ability to

lift/carry items less than 40 pounds.



Supply Chain will make reasonable accommodations in compliance with the

Americans with Disabilities Act of 1990.


accommodations are available for qualified individuals with disabilities

throughout the subsequent application process.

Fed Ex Supply Chain is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job: Warehouse & Distribution