FedEx Supply Chain Client Service Liaison in Woonsocket, Rhode Island
Title: Client Service Liaison
Location: United States-Rhode Island-Woonsocket
Job Number: 19777
FedEx Supply Chain
Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the
third-party logistics industry offering a diverse service portfolio that
enables commerce for businesses. With a proven track record of innovation and
operational excellence, FedEx Supply Chain takes a consultative approach to
optimize logistics processes, implement innovative technology and drive
continuous improvement. By leveraging best practices and the world-renowned
FedEx network, FedEx Supply Chain delivers leading solutions that provide
flexibility, enable scalability and improve cost-effectiveness for customers.
Through more than 11,000 employees, 130 operations and 35 million square feet
of warehouse space, FedEx Supply Chain manages nearly 150 million packages and
processes 358 million returns each year. For more information, go to
strong FedEx brand consistently ranked among the world’s most admired and
top notch leadership team with the experience needed to grow and develop your
open mind for new ideas and creative methods.
strong compensation and benefits package, including health, vision, dental,
401k with a strong match and much more!
Client Service Liaison will develop and maintain a strategic partnership with
an assigned account. They are the main contact for all client interactions and
must apply problem solving techniques and project management methods to
maintain and support the client relationship. Provide analytical support for
the goals and responsibilities of the assigned customer as it relates to
returns processed via the organization. Identify opportunities for account
growth, monitor competitor actions and communicate appropriate responses.
Responsible for developing business plans for assigned account, leading
strategy and implementation of business plan, and completing regular business
reviews with client.
This position will be
Utilizing proactive account
management strategies, serve as the primary liaison between client and FedEx
Supply Chain to retain existing account.
Maintaining relationships with clients through
an effective conference cycle, monitor deadlines, and identify barriers to
Align with key client executives to identify
goals for customer relationships; develops and implements a comprehensive
strategy for each account through customer specific business plans; function as
a strategic partner to the client
Utilizing strong product knowledge and account
management experience to manage complex issues and resolve customer questions
Developing quarterly Business
Reviews including statistical data and presenting it to customers during a wide
monthly reporting analysis and complete ad hoc reports as requested
Reviewing contracts for service level
performance and conducting random audits of invoicing to verify contract
Identify issues and address concerns by
customers and apply relevant policies to resolve the issue
Developing and conducting webinar or in person
training sessions with internal and external customers
monitor all accounts to identify potential issues within the existing account
Collaborating with Information
Technology teammates to analyze system issues, program requests, assist with
development of scope documents, and coordinate implementation and End User
Review and analyze customer
data to provide forecasting trends. Audit all applicable data available to
ensure product is being processed per customer standard operating procedure
functions essential to partnerships (reporting, invoicing, etc.); collaborating
with other departments as necessary to ensure proper product setup and
coordinating any client specific special projects
Recommend and lead process improvement projects
and participate in departmental continuous improvement opportunities
Capitalize on opportunities to expand accounts
through additional services and deliverables, also ensuring appropriate billing
Effectively transition new
client relationships as appropriate from the Sales process to the
implementation and account launch process by monitoring timelines, identifying
barriers to success, and effectively communicating deliverables
Continuously build knowledge of current
industry trends, competitive information, and industry/technical knowledge
Performs other duties as assigned
You might be a great
Bachelor’s degree in Marketing, Statistics, Communications, Business, or related discipline and 6 years of relevant experience.
In lieu of degree, high school diploma or GED and 8 years of relevant experience.
Two (2) plus years of account management or business to business customer service experience preferred.
Superior written and oral communication skills required, prior experience working with diverse work teams preferred.
Advanced knowledge in all Microsoft Office applications; including Word, Excel, PowerPoint, and Outlook.
Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
Understanding of business and financial implications of decisions and ability to think strategically and recognize and communicate long-term business opportunities and goals, yet execute and deliver short-term results
Ability to communicate in a professional manner at all times with end users, customers, vendors and teammates, including senior management; ability to manage difficult customer situations, and quickly develop positive, interpersonal relationships at all levels
Develop and manage databases, electronic spreadsheets, word processing and statistical applications. Manipulate, analyze and present data
Skilled in organizing and prioritizing multiple tasks in order to meet deadlines; be detail oriented, possess a high degree of accuracy and work well under pressure.
Ability to work remotely, yet within the customer's facility, while remaining loyal and dutiful to FedEx Supply Chain and it's culture. This requires exceptional communication and relationship skills in order to maintain a positive alliance with both the manager and the rest of the facility with only occasional face to face contact.
Minimal overnight travel expected.
Ability to follow
policies and procedures.
Ability to read,
write and interpret information.
Ability to add,
subtract, multiply and divide.
Ability to use
hands to finger, handle, or feel.
sit/walk/stand for up to 10 hours per day.
intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
visual acuity, i.e., close, distance, and color vision, depth perception and
the ability to adjust focus.
lift/carry items less than 40 pounds.
Supply Chain will make reasonable accommodations in compliance with the
Americans with Disabilities Act of 1990.
accommodations are available for qualified individuals with disabilities
throughout the subsequent application process.
Fed Ex Supply Chain is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job: Warehouse & Distribution